Founded in 2013, we are a Spanish B2B firm.We strive to leverage our team and technology to help customer experience and human capital departments, to tighten and shorten the processes of:
– Listening to their customer and employee voices, using our mechanisms for capturing feedback and/or integrating data gleaned from other suppliers.
– Analysing those voices, by means of a powerful business intelligence tool.
– Turning that intelligence into actionable insight via a reporting and notification system.
– Detecting situations and cases warranting immediate intervention.
Embedded in our IT stack and processes are all-the-rage concepts such as the internet of things (IoT), business intelligence (BI), cognitive analysis, Scrum, etc.