Find out more about us

WHO WE ARE

Founded in 2013, we are a Spanish B2B firm.We strive to leverage our team and technology to help customer experience and human capital departments, to tighten and shorten the processes of:

Listening to their customer and employee voices, using our mechanisms for capturing feedback and/or integrating data gleaned from other suppliers.
– Analysing those voices, by means of a powerful business intelligence tool.
– Turning that intelligence into actionable insight via a reporting and notification system.
Detecting situations and cases warranting immediate intervention.

Embedded in our IT stack and processes are all-the-rage concepts such as the internet of things (IoT), business intelligence (BI), cognitive analysis, Scrum, etc.

Nosotros
nosotros

Our entire technology platform is hosted on Microsoft Azure cloud. In a pioneering move, Microsoft Azure has obtained digital security certification from , Spain’s national security scheme (ENS for its acronym in Spanish), earning a High Level score

Our managed services-oriented architecture enables us to make the most of the elastic demand characteristics of Azure , and readily access and quickly incorporate the newest developments Azure adds to its catalogue. This approach enables us to offer our customers avant-garde technology that is reliable and scalable..

Likeik was selected by Microsoft to form part of its international programme, BizSpark Plus.

In order to embed complementary functionality into its technology platform, Likeik integrates tools offered by the top global suppliers. They all comply strenuously with the GDPR. Likeik is keenly focused on data protection, as is evident in the certification of its information security management system under ISO 27001.

Our entire platform is accessible via internet from any device without the need to install any app or software whatsoever.

Likeik is resident in Spain and markets and sells its services to its customers directly.It does not use distributors.. You will be in direct contact with with the team that developed the solution and is executing analogous projects for other clients.

Nosotros

THE WAY WE DO THINGS

Democratisation

Democratisation of the art of listening to the voice of customer and employee. All businesses should be able to do so. No matter their size. Without need for a big budget.

Functional versatility

We have developed a modular platform with over 25 functionalities, enabling us to provide the right solution for any project, from simple to highly complex.

We work with and for people

In our managed-services model, we constitute the outsourced human and technological know-how for firms’ customer experience and human capital departments.

Speed of platform integration

Our self-management tool is ready to go 24 hours after purchase. It takes 21 days on average to deploy a customised managed service project.

THE THREE DIMENSIONS OF

FUNCIONALIDADES REQUERIDAS

Mix ajustado a cada proyecto y cliente

NECESIDAD DE RESOLVER

CX - EX - Estudio Puntual

MODELO DE SERVICIO

Servicio Gestionado o Herramienta Autoservicio

WE HAVE WHAT YOU ARE LOOKING FOR, AT AN AFFORDABLE PRICE

Self-managed service

A monthly or annual subscription to our self-management tool. The subscription fee will depend on the functionality purchased.

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Managed service

We quote each project individually so as to optimally match functionality and custom developments to your needs.

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Siempre estamos buscando nuevos talentos, únete a nuestro equipo.
Si estás leyendo esto es posible que quieras formar parte de nuestro equipo en Likeik. Si te consideras un fan de la tecnología, la programación, la experiencia cliente, el análisis de datos, los estudios de mercado o la labor comercial, sigue leyendo, porque siempre estamos buscando a los mejores profesionales para que se unan al equipo. Personas resolutivas, prácticas y creativas, para poder llevar la satisfacción de nuestros clientes a una cota superior a la del Everest. Queremos ser el mejor servicio tecnológico.
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En Likeik explicamos como hacer de su contact center un generador de experiencias

El Contact Center de un negocio se ha convertido en el eje de la estrategia de atención al cliente, pero, aunque cueste creerlo, sigue siendo una forma incompleta de conseguir la ansiada fidelización. Si bien es positivo ofrecer información sobre los servicios y productos, resulta imprescindible poner en marcha otro tipo de acciones que ayuden a mejorar la experiencia del cliente y que terminen creando un lazo de unión mucho más intenso. […]

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