Founded in 2013, we are a Spanish B2B firm.We strive to leverage our team and technology to help customer experience and human capital departments, to tighten and shorten the processes of:
– Listening to their customer and employee voices, using our mechanisms for capturing feedback and/or integrating data gleaned from other suppliers.
– Analysing those voices, by means of a powerful business intelligence tool.
– Turning that intelligence into actionable insight via a reporting and notification system.
– Detecting situations and cases warranting immediate intervention.
Embedded in our IT stack and processes are all-the-rage concepts such as the internet of things (IoT), business intelligence (BI), cognitive analysis, Scrum, etc.
Democratisation of the art of listening to the voice of customer and employee. All businesses should be able to do so. No matter their size. Without need for a big budget.
We have developed a modular platform with over 25 functionalities, enabling us to provide the right solution for any project, from simple to highly complex.
In our managed-services model, we constitute the outsourced human and technological know-how for firms’ customer experience and human capital departments.
Our self-management tool is ready to go 24 hours after purchase. It takes 21 days on average to deploy a customised managed service project.