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With Likeik you can rest assured,
we’ll let you know know whenever anything important happens.
Likeik is on top of everything 24/7: opinions, suggestions and complaints from your customers and employees. If something important happens, we’ll let you know.
You define the rules and thresholds for triggering alerts and Likeik will notify you in real time, via email, SMS, Slack, Telegram or Whatsapp.
Set a role-appropriate policy so that the various types of alerts reach the right people within your organisation.
We can also suggest courses of action to your recipients, depending on the type of alert triggered.
Our platform allows you to keep track of alerts and incident management.
You can set up your own alert triggers based on 1 or 2 simultaneous conditions linked to your survey questions.
Indicate the people in your organisation who should receive them recibirlas. Easy to set up and modify.
You can define any kind of sequence for for as many alert triggers as you need. The triggers can be articulated around different event thresholds. For example:
Specify for each alert, your desired thresholds, distribution policy and recipient hierarchy.
Define an array of suggested actions as a function of the alert
The reasons for the alert, the time of occurrence, the suggested action, the response provided by the person in charge, resolution times, etc. are all stored on our platform and can be tracked from a panel or dashboard.
Systematically manage and monitor your detractors. You will be able to analyse the impact of this effort easily in the NPS and, linking the trend in NPS with your invoicing statistics, its correlation with revenue. Calculate the ROI on CX.
Likeik’s platform can also be integrated into your own incident management tool for case resolution purposes. In addition, the data can be easily uploaded into customer files in your CRM.