In a market in which the customer rules, has multiple buying choices and pays more heed to word of mouth than ads, management of the customer experience and journey has emerged as a competitive driver as or more important than price.
Rolling out a continuous experience tracking and enhancement programme has ceased to be a curiosity: it has become a must for all businesses.
The reach and size of your programme will depend on your firm’s level of development
At Likeik we help you take the first steps in capturing your customers’ experience and turning the feedback into actionable insight. And if you are ready, we can implement a far-reaching omni-channel programme tailored for the specifics, structure and size of your organisation and business.