Data integration
You will be able to extract and upload inmediately data of any kind from/into your systems thanks to our platform.
Your voice of the customer or employee should at some point layer in other data sources, such as your CRM, ERP, HRM, incident management systems, etc.
To that end, Likeik has developed a platform and service that make it easy for you to import and upload the data your project needs.
Via our API or a custom-developed file transfer protocolyou will be able to extract and upload, in real time or at a set frequency, data of any kind from your enterprise management systems:
- Extract contact data
- Extract segmentation variables
- Extract operating data
- Upload feedback into CRM customer file
- Upload cases into incident management tool
- Send alerts to collaboration platforms and instant messaging chats
At Likeik we know how overwhelmed our clients’ IT departments are.
That is why our IT team is there to help them make the integration go as smoothly as possible to ensure effective target delivery.
Also, Likeik will work hand in hand with your IT professionals to make sure the process is as inexpensive and fast as possible.
Connect Likeik up to your management tools
CUpload or download any type of data in Excel format
Automatically sync survey results with your CRM customer files
Automatically cross-tabulate the feedback provided by each employee with their HR segmentation variables
Transfer business variables and enrich the emotional analysis with hard data
Send the surveys from your CRM and transfer the responses automatically to Likeik
VUpload the cases needing attention into your incident management tool in real time
Share survey results with different employee channels
