Employee Experience (EX)

Committed and engaged employees improve the customer experience, boost business productivity and lift earnings.

Empleado comprometido

A plethora of emotions and events define an employee’s time at a firm.

Itemise the milestones in your employees’ time at the company. Identify the events that take place at each stage.

Draw the employee journey, from when they are hired to when they leave the firm.

Prioritise which moments you should tackle and work on
Make the most of all of the information you receive from your employees.

Unlike your customers, your employees know the company and its processes well. They can tell you where the problems lie.

They have good ideas that are worth sharing. They like to feel listened to andknow their suggestions are valued.

Tap into your employees’ experience consistently and systematically over time.

escucha la voz del empleado

Might not be enough with two dozen questions might not suffice.

Likeik can help you improve your employee experience by measuring and identifying touch points through out his entire employee journey.

Identify and measure his needs, feelings and commitment to the company.

Do so regularly and consistently throughout their time at your firm.

Detect their needs and sentiments. Monitor their individual and team performance. Monitor their individual and team performance. Compare and segment them based on demographic variables, departments, managers, shifts, etc.

Motivate them by anticipating their demands, fuelled by the information they give you.

cuadro de mando experiencia empleado

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