Feedback collection hub

Likeik offers a holistic hub of solutions for collecting solicited and unsolicited feedback across different channels. Mix and match them to maximise the insight captured at every important touch point.

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The collection of solicited feedback yields organised information associated with a specific step in your customer’s or employee’s journey.

encuesta nps

E-mail

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SMS

encuesta de satisfaccion del cliente

Web

encuestas de opinion del cliente

Phone

NPS
encuesta via mail o sms

Email and SMS

Send surveys personalised with your brand image to your customers’ and employees’ inboxes or mobile phones.

It’s up to you to decide how they are sent. Send them in waves and upload recipients at scale using an Excel file or insert recipients one by one before distributing your surveys.

Freely configure the look and content of your email or SMS. Attach files or embed your questions directly into the email body.

Set up regular or ad-hoc distributions. Set up reminder automations and create distribution filters to avoid targeting the same recipient too often, running the risk of survey fatigue..

Create and modify surveys using our self-management tool or ask the Likeik to handle it all for you.

encuestas en tiempo real
encuesta nps

Website and app surveys

Send short surveys to learn more about the browsing experience product availability feedback or suggestions.

Trigger survey pop-up when clicking on a certain button or after a certain browsing period.

Likeik will custom-design your survey to mimic the look and feel of your website, so that it is seamlessly integrated.

We will send you the snippet so that all you have to do is copy-paste it into your website or app code.

transcripción de llamadas de voz a texto

Phone surveys

We can conduct all kinds of phone surveys related with satisfaction or experience. They can be conducted in waves and tailored for specific sample sizes or quotas. Or we can automate the process for recurring transactional surveys.

Our call centre partner , has highly qualified professionals and all of the IT security measures and protocol certifications needed to guarantee protection of your data.

Call registers and responses are sent, imported and uploaded in real time thanks to our platform. LThe calls can be placed in different languages yand survey channel preference and fatigue-limiting filters can be applied. We offer a call recording service to enable our client to audit quality continuously.

The collection of unsolicited feedback captures experience-related insight in a more spontaneous and natural way. Capture in-the-moment experiences.

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Tablet

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Push button device

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QR code

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NFC tag

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Twitter

como funciona nps
NPS
mejorar la experiencia del cliente

Tablets

Capture in-the-moment feedback right after the experience. Send the message visually and 24/7 that you value their feedback.

We supply you with the devices, on loan. Specifically, high-end Samsung tablets with floor or table stands.

There’s no need for WiFi, Our devices are 4G compatible and Likeik takes care of connectivity. They are fitted with Orange, Telefónica or Vodafone SIM cards.
We handle the logistics of delivering and collecting the tablets. They are plug&play devices, ready to go.

Create and modify surveys using our self-management tool or ask the Likeik team to customise them for your project from scratch.

Likeik has a dedicated team of professionals who service the tablets. If they break, we guarantee their replacement on an unlimited basis within 72 working hours.

Pulsadores GPRS
why use nps
net promoter score
net promoter score

Smiley button pads

Our push-button devices run on rechargeable lithium batteries like mobile phone batteries but with the plus of much longer battery life: from 3 to 6 months. As a result, they don’t have to be plugged in and can easily be moved around your store or facility.

We supply you with the devices, on loan. Our devices come with 5 or 6 buttons so you can ask 1 or 2 questions, depending on your needs.

There’s no need for WiFi. Our devices are 3G compatible and Likeik takes care of connectivity. They are fitted with Orange, Telefónica or Vodafone SIM cards. We handle the logistics of delivering and collecting the tablets. They are plug&play devices, all you have to do it put them in place.

Likeik has a dedicated team of professionals who service the tablets. If they break, we guarantee their replacement on an unlimited basis within 72 working hours.

NFC y codigos QR restaurante
net promoter score

Dynamic QR codes and NFC tags

Capture the voice of your customerin a simpler and more affordable way using QR codes or NFC tags using QR codes or NFC tags

Place the code or tag on tables, walls, receipts or wherever you think you they will be seen and used the most

As they are dynamic, you can change the linked survey as often as you like without having to switch code or tag.

Create and modify surveys using our self-management tool or ask the Likeik to handle it all for you.

indice net promoter score
indice net promoter score

Twitter

Find out and analyse what’s being said about your brand on Twitter.

Extract keywords, categorise comments and measure their impact based on the reach and following of the users that are talking about you.

Measure the impact of a specific action based on the number of times it is mentioned.

Launch a Likeik survey via Twitter and integrate the responses received into our platform.

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