Functionalities
Likeik’s technology platform and team are ready, to create the best solution no matter the size of your business or project.
We provide two service models. the managed service model, handled by the Likeik team; and (ii) the self-service model, managed by the client
When to choose the managed service:
- If you need complex integration with your CRM, ERP, etc.
- iIf you want multi-variable dashboards with a fully customised look and content
- If your organisational structure is complex and in flux
- If your team is small and you want us to take care of everything
When to choose the self-service route:
- If you are a small business looking to take your first steps in gathering voice of the customer feedback.
- If you want to get started with an affordable tool.
- If you enjoy doing it yourself and want to be totally self-sufficient.
Managed service, customisable functionality. Average implementation timeframe 21 days.
Customised analysis and dashboards
- 100% made-to-measure dashboards over MS Power BI
- Text analysis: keyword detection, categorisation and business- and sector-specific dictionaries
- Automated, multi-channel voice-to-text transcription
- Translation of text into +120 languages
Customised integration
- Automated upload of recipients and their segmentation variables via API or file transfer protocol
- Integration of multiple-source data from your CRM, ERP, HRS, sensors, etc.
- Upload of responses into your CRM
- Upload of alerts into your incident management tool
- Integration of historical data and other studies into dashboard
Customised developments
- 100%-tailored surveys. Layout of questions and answers, images, transitions, etc.
- Surveys for websites and apps (Script)
- Survey widgets for integration into body of emails
- Automated generation of links to surveys for subsequent distribution by client
- Access to Likeik platform via single sign-on (SSO)and identity federation
Customised filters and alerts
- Multi-rule alerts and customised thresholds
- Fatigue-limiting distribution automations: Avoid sending surveys to the same recipient for a defined period of time
- Quotas: minimum sample size rules as a function of N recipient segmentation variables
Self-management, self-service, you can do it yourself. It’s never been easier.
Administration
- Organisational: 6 levels of hierarchy
- Profiles: Any combination of 25 funcionalities
- Users: Unlimited
- Associated with any organisational level and profile
- Multi-language
Survey design
- 7 types of questions, multi-language
- Logical steps
- Customisation, corporate brand image
Distribution
- Email and SMS: template personalisation, recipient management, segmentation, redistribution on demand, conversion statistics
- QR codes, NFC tags and tablets: location-specific, usage statistics
Reports
- Charts by question, location, timeframe
- Report sharing, HTML with results summary
- Ad-hoc dashboards: controlled access depending on user hierarchy*
- Generation and storage of PDFs
Alerts
- Design alerts regarding the existence of incomplete answers
- Detection of text and/or punctuation and/or complete answers
- Immediate distribution to pre-determined recipients
- Filter by @ account or # hashtag
- Download last 500 tweets
- Analysis of sentiment, user relevance, reach
- Interactive dashboard
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