Their happiness will boost your success
Listen and learn what your customers and employees expect from you

01. Customers

logo cajamar
logo correos
Logo Ikea
logo carrefour
logo alimerka
logo eroski
logo iseo
logo fnac

02. SOLUTIONS

The technology and human capital to help you address any need.
clientes

Voice of the customer - CX

Permanent and multi-channel feedback. Understand what they are telling you and involve the organisation in reacting to that information. Your customers can reveal to you how to perfect your product
empleado

Voice of the employee - EX

Listen to your employees, earn their commitment and boost their wellbeing along the milestones punctuating their time at the company. Employees are responsible for 75% of the customer experience
Estudios puntuales

Ad-hoc studies

Sporadic customer satisfaction or workplace climate surveys. Occasional feedback from a particular channel or customer-employee profile. Start with small projects to unlock value and engage your team.
móvil soluciones

Our customer and employee experience management platform is the simplest, most affordable and fastest-to-implement in the market.

Made-to-measure projects or self-management tool.

No matter the size of your company or project, we have what you need at an affordable price.

03. PLATFORM

Your project could need one or more modules. We will do the tailoring.
Soportes de captura muticanal

Multi-channel listening tools

Gather solicited and unsolicited feedback. We integrate and combine a wide array of customer touch points to power our experience management platform: tablets, push-button feedback terminals, e-mail, SMS, phone calls, social media and online surveys (website and apps).
Integración

Multi-source data integration

Combine emotional feedback with objective customer, employee or business data. Upload data from your CRM, ERP, HR, XLS systems, etc. Our API enables immediate integration and powerful functionality. We can also custom-develop and implement file exchange processes.
Cuadro de mando y reporting

Reporting and dashboard

View the results on our graphics panel or ask us for a prototype and we will develop a dashboard that is 100% customised for your project over MS Power BI. Access by roles. Calculate any type of ratio or index. Voice transcription and text analysis. Regular report issuance.
Acciona resultados

Use the insight to take action, resolve incidents

Get the right information to the right person in your organisation at the right time. Define and manage alerts in real time. Set reporting hierarchy rules and suggested actions. Upload the alerts into your CRM or HR tool.
Análisis global

04. BENEFITS

versatilidad
Versatility
Versatility
Likeik solves a broad spectrum of needs From the simplest to the most complex projects.
sencillez
Simplicity
Simplicity
Likeik solves a broad spectrum of needs From the simplest to the most complex projects.
rápida implantación
Rapid rollout
Rapid rollout
Likeik solves a broad spectrum of needs From the simplest to the most complex projects.
asequible
Affordable
Affordable
Likeik solves a broad spectrum of needs From the simplest to the most complex projects.

05. OPINIONS

Correos
"It is a very useful tool for measuring customer experience in our post offices and providing feedback to the organisation, thanks to simple and eloquent dashboards and alerts. We are frankly happy with the digital solution and the service provided by the entire Likeik team."

Todd Hooper, Deputy Director of Operations - Correos
Caja Rural
"The platform developed by Likeik for measuring the customer experience is extremely intuitive and user-friendly. The ability to adapt it and personalise it for our business needs has been one of the key reasons for working with them."

Pedro García, Director of Marketing & Sales Methodology - Banco Cooperativo Español.
Altafit
"Since we've had Likeik, we know what our customers are thinking in real time. Survey participation rates are very high, at levels we'd never achieved using other methods. It's simply, user-friendly, personalised and fun and the customer service is excellent."

Álvaro Moreno, Director of Altafit Las Rozas & Majadahonda.
Verdecora
"Likeik is the perfect tool for measuring our customers' satisfaction in real time. It is totally adaptable; we can cross-reference all kinds of data and present the information whatever way we want."

Marcos Castillo, Department of Marketing & Communication - Verdecora.
Kiabi
"They custom-designed the project for us to make it simple to use. They make using the technology easy. I am delighted with the flexibility they offer: we are able to adapt our solution quickly at any time, all without surprise charges."

Sonia Machín, Marketing Studies - Kiabi.
Repsol
"Likeik is a highly effective and easy to implement solution for interacting with the customer at the point of sale. Their team and solution always meet our expectations. The flexibility and management of changes and new features is fantastic."

Enrique Gascón, Marketing Digital Manager - Repsol.
Alanda Hotel Marbella
"At the Alanda Hotel Marbella we are delighted to be working with Likeik and exploring this novel way of gathering all-important guest feedback about our hotel. We would also like to highlight how well the Likeik team performs: they are problem-solvers and very accessible, available to help with any issue or development; they even provide us with tips about how to get more from the solution."

Ana López, Staff Manager, Alanda Hotel.

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